1. Which data do we collect and process?

Log data

When you visit our websites or use our services, your end device transmits log data (connection data) to our servers, which make the services and websites publicly available. This is especially the case when you place an order on our site, use our contact form or upload/download data elsewhere.

The collected log data contains the following information:

• IP addresses of the end device used to access the services or websites
• Data about the browser you use on the end device to visit the websites
• The previously visited website that referred you to our websites by clicking a link
• Data about your operating system and browser, including the version (general system configuration)
• Date and time of access

The collected data is stored and processed only if it is required to provide our services. In particular, the data is used to secure our systems. For this purpose, the log data is analysed for unusual patterns of behaviour for humans (example: several hundred website accesses per second from one end device). The log data is stored for a maximum of seven days and then deleted.

Cookies

Cookies are identifiers stored by the server on the end device (browser). These identifiers contain information that can be stored and read by the server. We use only session cookies on our websites, which are deleted when you close your browser. The cookies are used to enable certain functions on our website. These include:

• The login area (administration area) for our customers
• The use of our ordering system
• Setting specific preferences when visiting our website

By adjusting your browser settings, you can be informed about cookies being set and can also prevent this. Under certain circumstances, certain functions of our online services may then not be available to you.

Contract data

We collect, store and process the data you provide to us in the context of an order or inquiry. This data includes:

• Log data
• Your full name and, where applicable, title
• Your address data
• Your email address
• Your telephone number

The contract data listed above is collected, stored and processed only for the conclusion and fulfillment of the contract, as well as for billing purposes. Your contract data is also used to contact you in the event of updates or disruptions.

Services

Using our services allows you to store data on our servers. The data you store is collected, stored and processed by us when it is saved. The processing of your data is limited to creating backups on our backup system.

2. How do we use your data?

3. When are your data changed, deleted or blocked?

4. When and how do we pass your data on to third parties? Which data is passed on to third parties?

Domain registration

• Title, first and last name of the domain holder
• Where applicable, the company or organisation of the domain holder
• Street, house number, postal code and city of the domain holder
• State and country
• Telephone number and email address

SSL certificates

• Domain name
• Organisation
• Department of the organisation
• City and country

5. How do we secure your data?

Order and contact form

Data that you submit in the context of an order or contact request via our website, as well as data sent to your end device (browser) when our website is delivered, are transmitted exclusively via an encrypted connection (SSL).

Access to servers

We operate our own servers exclusively in a data centre in Frankfurt. The data centre is certified as follows:

• Tested by TÜV (TÜV Saarland: certified data centre level 3 [structural, technical and organisational])
• ISO 27001
• ISO 9001

Physical access to the servers must be registered with the data centre in advance and takes place under constant video surveillance.

Services

Seafile cloud service

Communication between client and server is always encrypted. You also have the option of storing data encrypted on the server when uploading it. Please use the corresponding function of the cloud system.

Mail service

Connections from your end device to the Linetz mail servers are encrypted. Encryption from our mail servers to the recipient cannot be guaranteed if the receiving mail server is not operated by Linetz, as it is outside our control. We therefore recommend end-to-end encryption for your emails (e.g. using PGP).

Web hosting

For your website we offer the option of setting up SSL encryption. A free version is available in the form of Let's Encrypt certificates. We set these up as standard.

6. What legal rights do you have?